Privacy Policy

What we collect

Nexxo may collect:

• Name.
• Email.
• Phone number.
• Business information.
• Profile information.
• Payment information.
• Login information.
• Device information.
• Usage analytics.

If you sign in with Google, Google gives us your name, your email and your profile photo. If you connect a YouTube channel to publish a podcast, we store your channel's identifier and the permission you grant, encrypted, but never your Google password. Your card details are handled by Stripe and never reach our servers: we only know whether the charge went through. We also store which version of each legal document you accepted, and on what date.

How we use it

We use your information to:

• Operate the platform.
• Process payments.
• Improve the service.
• Communicate with you.
• Provide support.
• Personalize what you see.
• Send newsletters and marketing communications, where you have consented.
• Protect the security of the platform.

Who we share it with

Nexxo does not sell personal information. We only share what is necessary with the providers that keep the platform running, and with authorities when the law requires it. By what they do, they fall into these kinds:

• Hosting and database. Where your account, your profile, what you post and your business live.
• File storage and delivery. The photos, documents and videos you upload.
• Security and bot checks. Confirming that whoever signs in or signs up is a person. It is invisible: it never asks you to solve anything.
• Payments. Event tickets, coin top-ups and membership fees when there are any. Card details are handled by the payment processor; Nexxo does not store them.
• Signing in with other accounts. Signing in with your Google account and, if you connect it, your YouTube channel.
• Usage measurement. Which screens are visited and which campaign you arrived from. It only loads if you accept measurement cookies, and until then nothing is sent. It does not receive your name, your email or what you post.
• Maps and addresses. Placing businesses and events, and suggesting addresses as you type.
• Search. It indexes the community's public texts: profiles, posts, businesses, groups, events, courses and podcasts. Private messages are not sent.
• Failure diagnostics. When something breaks, the error and a MASKED recording of what happened on screen: text appears as blocks, what you type is never sent, and photos and videos are not uploaded. It shows the shape of what happened, not its content.

Each provider only receives what it needs for its part and cannot use it for anything else. If you want to know which company is behind each kind, ask us through Contact and we will tell you.

Who sees what you post

The community is private: your profile and your posts are only visible to approved members. Keep in mind that the photos and videos you upload are served from an address that, if someone copies it, can be opened outside the community.

Security

Nexxo applies reasonable administrative, technical and organizational safeguards to protect member information. Even so, no system is completely secure. No method of transmission or storage can be guaranteed to be one hundred percent secure, and by using the platform you acknowledge that.

How long we keep it

Only as long as necessary to:

• Operate the platform.
• Comply with legal obligations.
• Resolve disputes.
• Enforce agreements.

Your rights

Where applicable, you may:

• Request access to your information.
• Request correction.
• Request deletion.
• Request a copy of your data.
• Withdraw your consent to marketing communications.

You can correct your name, your photo, your bio and your business details yourself from your settings, without asking anyone. For anything else, such as requesting a copy of your data or deleting your account, write to us from contact. Deleting your account removes your profile, your posts and your business.

And the rest

The billing conditions are in the subscription and billing policy, and your relationship with the platform is in the terms of use.